7 tips to boost social media engagement with your customers

boost social media engagement

Social media isn’t just a nice-to-have for retailers – it’s a potent tool for connecting with customers and building brand loyalty. But with the sheer volume of content vying for attention in social feeds, it takes more than just posting the occasional product photo to truly stand out. With that in mind, here are seven actionable strategies to boost your retail engagement on social media.

1. Harness the power of visuals

Eye-catching visuals are like magnets on social media. High-quality photos and engaging videos consistently outperform text-only posts. Research shows that tweets with images receive 150% more retweets than those without. Don’t worry, you don’t need a fancy camera or pro editing skills – tools like Canva offer user-friendly templates and design elements to make your visuals pop.

2. Showcase your brand’s personality

Ditch the generic sales speak and let your brand’s personality shine! Be conversational, use a bit of humour (within reason), and ensure your values are reflected in your posts. Look at brands like Innocent for inspiration – their quirky, ethical voice resonates strongly with their audience.

3. Tell compelling stories

People connect with stories. Share glimpses behind the scenes of your business, customer testimonials, or even the inspiring story behind your brand’s inception. Make these stories relatable, tugging at heartstrings or sparking a sense of connection.

4. Champion User-Generated Content (UGC)

UGC refers to any content – photos, reviews, videos – created by your customers. It’s a goldmine for social proof and fostering a sense of community. Encourage UGC with branded hashtags, contests, or simply by featuring customer photos with their permission. It’s a powerful way to show you value your customers’ voices.

5. Run Competitions and Giveaways

Who doesn’t love a chance to win something? Competitions or giveaways are an age-old tactic for grabbing attention quickly. Design the entry mechanics to be simple – perhaps followers need to like, comment, and share for a chance to win a prize.

6. Utilise the power of influencers

Partnering with influencers, particularly those with niche, engaged audiences, can significantly extend your reach. Look for micro-influencers whose values align with your own. Authenticity is key – obviously paid promotions without a genuine connection tend to underperform.

7. Don’t neglect customer service

Social media isn’t just for broadcasting – it’s a vital customer service channel. Prioritise prompt, helpful responses to queries and even the occasional complaint. It demonstrates your commitment to positive customer experiences and builds trust. Tools like Sprout Social, Hootsuite or Buffer can help manage communications across multiple platforms.


Mastering social media engagement is an ongoing journey for retailers. Implement the tips above, experiment, and adapt your approach over time. By consistently providing value, personality, and a genuine interest in your customer base, you’ll build a thriving online community that translates into brand loyalty and real-world sales.