The boom in online shopping is set to leave many retailers ill-equipped to deal with the ever-demanding customer service challenge in meeting the heightened expectations customers have where delivery is concerned.
Long gone are the days when the retailer could call the shots over when a customer could expect their delivery. The dynamic has changed, and it is now the end customer who is in control of how and when they receive their delivery.
The delivery experience has become a key factor in a customer’s choice of retailer. It is this which more often instils loyalty rather than the product range itself and has become an extension of the buying experience.
Indeed, recent research has revealed that delivery has become so important that nearly half of online shoppers look at delivery options before they decide where to buy from – and will not hesitate to seek out competitors if delivery is substandard.
In recognition of this, one of the UK’s most innovative sofa manufacturers and designers has taken the decision to appoint the UK’s leading two-man delivery service provider Panther Warehousing as its sole delivery and warehousing partner in order to ensure it meets the needs of its customers.
With its specialist knowledge and experience in the sector, Panther can provide the level of support required by retailers, many of which often have no contact with their customers other than through their delivery partner.
Swyft Home is now benefitting from Panther’s flexible approach including its innovative range of services which have been designed with the customer in mind. These include either next day or nominated day delivery, full track and trace from point of order through to delivery, two-hour delivery slots and a suite of communications to ensure the customer is kept fully informed throughout the delivery process.
Panther will also deliver to the customer’s choice of room and ensure that all packaging is removed and taken away.
After making a strong case for outsourcing Swyft’s warehousing, the two-man delivery specialists will store, pick and pack Swyft stock in a bid to improve delivery times as well as providing a late cut off for next day delivery and a range of fast home delivery services to meet the customer’s specific requirements.
Added to this Panther’s premium delivery slots are also to available to Swyft customers offering delivery before 10.00am and after 6.00pm to accommodate busy lifestyles.
Having already established themselves with strong reputation as a market leading force in two-man delivery, Panther is well-placed to accommodate the needs of Swyft Home and its customers throughout the UK.
Setting out to offer the ‘future of furniture’ Swyft Home delivers a seamless product offering to its customers which not only provides total comfort but is also able meet the direct needs of the modern-day consumer.
After noticing a common issue for consumers when purchasing furniture was that it was either ill-fitting or a struggle to carry into their home, company Founder Kieran Hewkin saw an opportunity to provide a solution to this problem.
To ensure that customers no longer have to experience the stress of struggling to manoeuvre an ill-fitting sofa into their homes, Swyft has created Sofa in a Box, a product that can be delivered to a customer’s door in 48 hours through the tightest of entries with the added benefit of it being able to be assembled within minutes.
Launched in January this year, Swyft Home’s product offering truly embodies both innovation and craftsmanship.
The unique product is fast-becoming increasingly popular and Panther aims to support Swyft Home with a seamless delivery experience as it continues to ascend its upward trajectory.
Gary McKelvey, Commercial Director, Panther Warehousing commented: “Panther is delighted to partner with Swyft Home, a company that is providing a unique solution to a common problem for furniture buyers.
“In order for Swyft to cope with their ever-increasing demand, Panther will be working closely alongside the company to store, pick, pack and deliver its brilliantly designed sofas all over the country.
“Swyft is a fast-growing company that has gone from strength to strength this year and we are hugely excited to utilise our strong reputation in the furniture sector to elevate the company’s service offering to its customers.”
Kieran Hewkin added: “Having extensively researched the market for an experienced delivery partner, Panther’s enthusiasm and total transparency on pricing tipped the scales on the decision-making process.
“The company’s established reputation as the leading provider in two-person delivery made the choice to adopt them as our sole delivery partner a simple one. The last-mile service is an extension of our own business in many ways. Therefore, our ethos of selling a flawless experience to customers had to be displayed by our chosen delivery and warehousing partner. Without such a mindset, this totally detracts from Swyft’s vision moving forward.
“Panther’s commitment to prioritising customer service sets the company aside from the competition and resonated with our core aim of ensuring customer satisfaction. We are confident that by using Panther, we will be able to provide our much-valued customers with best-in-kind delivery options and total flexibility.“
From the moment a customer places an order to the successful completion of a delivery Panther does everything they can do to make the delivery as convenient as possible.
The result is an exemplary level of service unmatched in the industry that puts consumers first with a 99.5 per cent first time delivery rate.
With its headquarters at Northampton, Panther covers the UK via a network of nine strategically located regional hub and offers an end to end e-fulfilment service.