Modern Retail

Meet the Good Retail Awards 2021 Sponsors

Good Retail Awards 2021 Sponsors

The Good Retail Awards 2021 are approaching, taking place as part of Spring Fair @Home in February 2021. Looking to shine a light on those in our industry that have achieved success in spite of the challenges faced, this year’s awards is set to be even bigger than the last, building on the fantastic exposure it gained throughout the industry. We are delighted to announce the official sponsors; comprising a range of retail businesses and experts.

Modern Retail had the pleasure of speaking to each sponsor, getting their thoughts on the industry as well as sharing what they’re looking forward to most. Here’s what they had to say:

Meet the sponsors

Mintsoft

Access Mintsoft is cloud based software built specifically for ecommerce, third-party logistics and fulfilment businesses. It’s an order management system (OMS) for online retailers, fulfilment houses and third-party logistics companies (3PLs). It’s a warehouse management system (WMS), as well as a courier integration solution for warehouses, wholesalers and 3PLs.

1. How does it feel to be sponsoring the Good Retail Awards 2021 and why is it such a significant date in the retail calendar?
The Access Group is extremely proud of sponsoring the Good Retail Awards 2021. More than ever before retail has seen a dramatic boost brought about by the Covid-19 pandemic. The response from retailers in scaling up their online retail operations has been extraordinary. For this reason, this is a significant date in the retail calendar, as we get the chance to show appreciation for best practice.

2. Which retail trends have you seen emerge in 2020?
We have seen a rise in companies moving their business online, and for some it had to be done extremely quickly. More and more businesses have come to realise that automation is key when it comes to accelerating growth. Software strips the high volume, time consuming admin tasks that teams spend valuable time on and frees them to focus on strategic growth.

3. What are you looking forward to seeing from the Good Retail Awards entries?
We’re looking forward to seeing how retail has adapted, including some fantastic knowledge share and creativity.

4. Tell us more about your outlook for the retail industry in 2021.
The role of the traditional high street is changing, and has been for some time. The last 10 months has raised questions about its purpose and has had an impact on its survival. We have seen many giants closed down or go into administration, which for the retail industry is devastating. However, this paves the way for small to medium size businesses, who during the lock down periods were agile and adapted quickly to a new world. 2021 is positive for those that bring something special to online retail, for example bringing the usual experience of a shop but delivered online.

BITO Storage Systems

With its main production facilities in Germany, BITO is an internationally operating manufacturer of storage and order picking systems for retailers. The UK division offers shelving and racking, storage and order picking systems, bins and containers and warehouse equipment and accessories.

1. How does it feel to be sponsoring the Good Retail Awards 2021 and why is it such a significant date in the retail calendar?
We are proud to be sponsoring the prestigious Good Retail Awards 2021. The sector always looks forward to seeing the spotlight shine on retail innovation – but never more so than now, as retail has been challenged throughout 2020 by the Covid-19 pandemic. As a significant supporter of the sector in terms of providing the order picking, storage and intralogistics solutions designed to make retail more efficient, BITO is pleased to be taking part in celebrating the achievements of those who exemplify how to overcome these challenges and seize opportunities for future growth.

2. Which retail trends have you seen emerge in 2020?
The restrictions imposed due to the pandemic have resulted in more people working from home, which has accelerated the shift from the high street to shopping on the Internet and home delivery. Retailers have been handling a surge in online order volumes, for broader mixes of SKUs and often with shorter lead times. This places enormous pressure on logistics operations to improve order-picking productivity. At BITO we are seeing a particular trend towards lower cost solutions to help improve fulfilment operations and meet the need for flexibility. These might include multi-tier shelving, adapting pallet racking for picking small items, installing live storage flow shelves to improve pick face density, investing in bins and containers for efficient storage and delivery, and adopting technology that allows staff to spend their time more productively picking orders – driverless internal transport to move goods from pick zones to the packaging area is a good example.

3. What are you looking forward to seeing from the Good Retail Awards entries?
The retail sector’s response to the pandemic and the subsequent lockdowns and restrictions has been inspiring and heroic. With necessity often being the mother of invention we look forward to seeing many novel innovations this year. We are always keen to see bespoke solutions designed to successfully improve a specific retail operation, which can then be transferred successfully to a broader base and drive a sector-wide uplift of service levels. 

4. Tell us more about your outlook for the retail industry in 2021.
As more of the population are vaccinated against Covid throughout 2021, the economic bounce back will continue. We expect shoppers to continue to enjoy the convenience of online retail and local stores but we also see pent up demand return to the high street, where shoppers will perhaps see new names and have new retail experiences. Retailers will want to invest in intralogistics systems that help fulfil orders as efficiently as possible either to retail stores or direct to consumer. They will seek systems that are efficient, reliable and have the flexibility to adapt easily to changing business circumstances and to meet peaks in demand. At BITO, we have a team of experts with a tremendous amount of experience in providing one stop shop intralogistics solutions for all kinds of retailers – whether it is for small-scale installations or large distribution centre integrations.

PHL

Successful retailers recognise that great order fulfilment accelerates growth. PHL delivers first-class flexible fulfilment, with customer-friendly solutions designed for your ever-changing business priorities. Fulfilment that lets you flourish, whatever comes next.

1. How does it feel to be sponsoring the Good Retail Awards 2021, and why is it an essential date in the retail calendar?
PHL is proud to sponsor the Good Retail Awards as it has been an exceptionally challenging year for retail.  People in the industry have had to make tremendous sacrifices and work incredibly hard. It’s important not only to recognise this effort but also to celebrate the industry as a whole for its resilience and dedication.

 2. Which retail trends have you seen emerge in 2020?
Obviously, ecommerce – notably, we have seen an explosion in brand-owned ecommerce stores taking the lead.  There has definitely been a marked increase in average basket spend, with customers using brand-owned ecommerce instead of their usual grocery shop to get hold of essentials. Lots of smaller retailers set up an ecommerce shop for the first time, giving customers more choice and diversity  i.e. shopping locally online.

 3. What are you looking forward to seeing from the Good Retail Awards entries?
This year has been such a strange experience, but some positives have come out of it. I’d love to see examples of retailers focusing on doing the basics amazingly, like great customer service through the disruption. I’m also keen to see the innovations resulting from retailers adapting to the COVID-19 crisis. 

 4. Tell us more about your outlook for the retail industry in 2021.
I think we will see an industry continuing to adapt to the changing retail landscape. There are still many challenges to come in the form of further lockdowns, changing consumer habits, Brexit and potentially economic downturn. We have sadly seen some big names unable to weather the storm. But out of adversity, there will be opportunities for retailers who are agile and future-fit.

Sustainability was emerging as a major trend in 2020 but rather took the backseat after March, next year I think we will see a return to focusing on the supply-chain and its environmental impacts. 

ShipStation

ShipStation is a multi-channel, multi-carrier order and delivery management platform that streamlines and automates key ecommerce processes. With over 300 integrations to all major selling channels, e-commerce platforms, and carriers, we help you provide a great customer delivery experience. 

1. How does it feel to be sponsoring the Good Retail Awards 2021 and why is it such a significant date in the retail calendar?
We’re delighted to be sponsoring the awards for the first time in 2021 and are looking forward to hearing how retailers have managed the highs and lows of 2020. It will be a great event to reward the creativity and ingenuity of both online and offline sellers.

2. Which retail trends have you seen emerge in 2020?
Supply chain challenges due to the sharp increase in online shopping made the delivery experience even more influential in 2020. In a recent survey we ran, 84% of shoppers say that it stands out most in the ecommerce customer experience, and 87% assert that the delivery experience directly impacts their decision to shop with the retailer again. Our data shows that while consumers have become a little more patient due to the strain on the supply chain, they expect greater communication of any delays or cancellations.

3. What are you looking forward to seeing from the Good Retail Awards entries?
It’ll be great to see how retailers have been innovative and creative throughout 2020 to manage the rollercoaster of a year, and celebrate their successes!

4. Tell us more about your outlook for the retail industry in 2021.
One area that will be a high priority in 2021 is sustainability. It’s been growing in importance in recent times, especially for the likes of carriers and packaging providers, but with the boom in online sales in 2020, consumers are demanding greater sustainable ecommerce. So whilst this is not necessarily a straightforward change to make, it can result in both a positive impact on our environment and a competitive advantage for retailers.

FedEx Cross Border

FedEx Cross Border provides a portfolio of technology-enablement, transportation, and trade-facilitation solutions to help ease international complexities. E-tailers can benefit from FedEx Cross Border’s flexible delivery options, end-to-end tracking, commercial and postal import clearance, and final mile delivery options. E-tailers can leverage technology that integrates payment methods, currency conversion, regulatory-compliance information, and payment fraud protection into websites and platforms. FedEx Cross Border’s trade facilitation solutions enable pre-classification of goods and duty and tax estimation. FedEx Cross Border operates within the Express operating company with the goal of expanding the B2C e-commerce experience by offering a portfolio of pre-click to post-click solutions.

1. How does it feel to be sponsoring the Good Retail Awards 2021 and why is it such a significant date in the retail calendar?

It is wonderful to be sponsoring the Good Retail Awards for 2021. During a year of uncertainty, retailers have been pushed to think outside the box. As businesses continue to focus effort and invest in their online presence – the importance of  e-commerce becomes imperative for e-tailers to reach their consumers.

2. Which retail trends have you seen emerge in 2020?

The recent growth mentioned above has accelerated due to COVID-19 and the temporary closure of non-essential stores. This environment is forcing retailers to think creatively, build and flex capacity as consumer demands remain high. For some retailers this may be expanding their e-commerce presence, and for those already e-commerce focused, their effort  is focused on solutions expansion across the globe. Consumer purchases are increasing both out of necessity and convenience.

3. What are you looking forward to seeing from the Good Retail Awards entries?

We are looking forward to seeing the creative innovations and improvements e-tailers have leveraged to make adjustments to their business. Businesses across the globe  have had to make drastic changes to their models to ensure they can continue to do business and trade globally during these unprecedented times.  Consumers traditionally felt more comfortable with brick and mortar, but when COVID-19 struck, their experience was forced to change. E-commerce offers a safe and secure option for retailers and store owners alike to stay engaged with their customers.  

4. Tell us more about your outlook for the retail industry in 2021.

E-commerce will likely continue to grow throughout 2021. It’s no surprise delivery companies need to adapt to consumer needs, it’s all about flexibility and agility. COVID-19 has proven businesses must adapt and respond to change quickly, offering solutions that customers want and trust. One size does not fit all. We will likely experience more challenges due to BREXIT and the continuation of COVID-19, which further reiterates that companies must remain nimble during these unprecedented times and work with trusted providers who can help support exporting challenges that might arise.

Winners of the Good Retail Awards 2021 will receive industry recognition, a trophy, and a huge amount of positive PR across Modern Retail, Spring Fair, our social media channels and the wider retail industry. Click here to find out more about the Good Retail Awards 2021.

Holly Worthington

Holly brings a wealth of experience in both print and digital publishing. As Modern Retail's Content Editor, Holly is passionate about helping independent retailers to thrive in today's ever-changing market.