Modern Retail

Direct Link and PostNord

Direct Link and PostNord

If you’re ready to expand your e-commerce business beyond your national borders, you’ll need a good partner with a helping hand. Direct Link are experts in cross-border deliveries and returns and can help you find the right way to the global markets by finding the best delivery options for you.

Parent company PostNord (the merged Swedish and Danish Post Offices) supports Direct Link with IT expertise, postal connections and international logistics solutions, across the Nordic countries and intercontinentally.

Direct Link has a global presence, with offices in Europe, Asia and the USA. Working through the global postal network, we are able to reach your customers’ mailboxes all over the world – no matter where they are. To key destinations, and where suitable, we partner with local carriers to enhance the range of delivery options. We call it: Global deliveries, the Nordic way.

Our goal is to make you successful by making sure your e-commerce shoppers are happy with the delivery of their purchase from you. Your goal is to find new e-commerce customers while retaining your existing ones. We can help you reach your goal – providing the best solution to suit your expectations.

Direct Link offer a variety of different level services:

Business Mail – cost-effective standard service for global business letter mail up to

2kg, worldwide, no presorting requirements, return service available.

Priority mail service for low weight items up to 2kg. Delivery aims: Europe 3-5 days,

USA 4-6, ROW 6-8 days.

Premium/ Express:

Merchandise Mail Plus – a simple and secure service utilising the reach of the global postal system; a choice of 3 service levels for merchandise up to 30kg, with track and trace available for most countries; integrated software to produce labels, tracking barcodes and simple customs clearance declarations; pre-advice emails to recipients; optional features available upon request; delivery aims:  Europe 3-5 days, USA 4-6 days, ROW 6-8 days.

  • Level 1 – for low value items worldwide; convenient delivery to the mailbox. Packages

that are too large are sent to a local collection point or post office

  • Level 2 – within Europe and to main cities worldwide; recipient is notified when the

item is handed over for local delivery by the incumbent Post office

  • Level 3 – provides full end-to-end tracking to most destinations worldwide and,if required, delivery confirmation. Items are signed off by the customer – either at a service point or at their home or office. Insurance is available as an option. With all of these features, Level 3 is the most secure way to send your item.

Furthermore, your all-important customer communication is managed smoothly. For instance, your customers get a pre-advice email that keeps them in the loop plus this reduces frustrated calls to your customer service department. Another benefit of this type of email is that you can use it for marketing purposes. So, in addition to delivery status, it can include offers, promotions and other messages.

PostNord MyPack a secure, fully tracked B2C parcel service with 100% coverage of the

Nordic region; approx. 2-4 working days for delivery; options for delivery to home or over 6,150 branded Service Points; recipients are notified via SMS, email or phone message and with MyPack Home, are offered various delivery options including 2-3 hour time slot or evening deliveries (to some regions).

Maximum weight of 20kg for MyPack Collect and 35kg for MyPack Home.

PostNord launched a tracking app for consumers giving flexibility and freedom to enhance the delivery experience and to be able control their deliveries. It has become very popular within the Nordics which resulted in the app being downloaded over 1.4 million times.

Direct Link integrated with Returns Solutions:

Merchandise Mail Returns – free of charge for European recipients; provides pre-paid return labels for drop off at a post office or other agency; optional features include returns speed, frequency and destination, tracking and daily electronic status reports; suitable for B2B and B2C shippers.

Post Nord MyPack Returns – Drop off – fully integrated returns with options for collections and drop off at service point.

Our Direct Link tracking system gives shipment visibility to you as sender and your receiving customer. We’ve made tracking a package easier – it can be found either by item number or order number. Our developed  Self-service tool  provides account holders with a suite of marketing, management and reporting  tools – upload shipments, i.e. manifests, obtain delivery status information. The marketing tools support tailored email tracking alerts and campaigns,

with advert placement within emails and set up of specific campaign dates. This gives full control of your merchandise shipped with Direct Link.

Find more about this under Self-service tool.

Direct Link´s Fulfilment center in Poland

 In addition to years of experience in distribution of goods Direct Link creates dedicated solutions for e-commerce – fulfillment, supply chain, warehousing and offers a wide range of logistics services.

Our focus is on personalizing services and shipments as well as providing excellent customer experience for your B2B and B2C clients. Our aim is to become your business partner, not only a supplier. Explain your needs, requirement and tell us more about your specific business environment and we will find the best way for you.

As a part of PostNord, the leading supplier of communication and logistics solutions in the Nordics, Direct Link combines entrepreneurial flexibility with corporate stability.

Our pick, pack and delivery solutions will always be based on the specific needs of your company. Our commitment to the whole process of package preparation and our attention to detail together with our focus on consumer-driven deliveries will turn your customers into the biggest fans of your brand.

Direct Link´s office and fulfilment center in Poland is situated in Żerniki, close to Poznań.

Here we offer customized and consumer-driven services in warehousing, packaging and deliveries.

 Warehousing Our warehouse in Żerniki is a modern, high class building where we store the goods in a safe and suitable way. This is where we begin optimizing your supply chain.

Packaging is the next step of preparing goods for shipping. We generate picking lists from our integrated system, pick products and pack in the way we have agreed. We make quality checks, both inbound and outbound, to minimize claims and returns. Our aim is to provide an excellent customer experience in the unpacking moment.

Deliveries are essential for your customer satisfaction. We help you choose the best delivery option to give them the best customer experience. Borders are no obstacles – we deliver all over the world.

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