Modern Retail

Customer Satisfaction: Wednesday Wisdom

Customer satisfaction motivation quote

This week’s piece of Wednesday Wisdom highlights the importance of customer satisfaction in retail.

“If you’re not taking care of your customer, your competitor will” – Bob Hooey

Key takeaway:

Customer satisfaction should always be a priority. The only time you need to be worried about competition is when they are creating a better impression in customers’ minds than you are. Once a consumer is comfortable, they are unlikely to switch allegiances, so focus on top customer service and retain business.

Train employees to value customers and give an experience which is second to none, making sure they don’t go to competitors due to poor communication or not feeling welcome.

For more ways to improve customer experience, read Modern Retail’s ‘Social Media for Customer Service’ post here.

Holly Worthington

Holly Worthington

Holly brings a wealth of experience in both print and digital publishing. As Modern Retail's Content Editor, Holly is passionate about helping independent retailers to thrive in today's ever-changing market.

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