What is the cost of a long queue?

Long queue

Online sales for lifestyle and fashion brands may be soaring, but retailers have to balance the risk of pushing customers away through the excessive or inappropriate use of their personal data while trying to engage. The “tyranny of the algorithm” is how one senior retail executive described it.   As retailers pour

Managing ‘Difficult’ Customers

Customers behaviour

Why today’s customers complain more   These days, customers are far more capable and confident to complain than they ever were before and there are lots of reasons for this: legislation and support groups which protect customers' rights, more focus within the media on poor service, programmes which show ideas on ‘how

An unmissable Cloud POS & Payments expo event for independent retailers – June, 22nd, 2017

Cloud POS & Payments expo

The UK’s first expo aimed exclusively at startup and independent retailers, Cloud POS & Payments Expo will bring together thought leaders from the retail technology space including Xero, PayPal, Star and more along with retailers and POS resellers for an evening of inspiration, information and networking.  Cloud POS & Payments Expo  As well as insight

Star Micronics revolutionises POS Terminal Device Choice with DIRECT iPad Receipt Printing via standard iPad / iPhone / iPod USB lightning cable

POS Terminal

Today, retailers have the choice of a traditional POS terminal or new and innovative tablet POS which has taken great strides in recent years to provide the flexibility and mobility increasingly required within retail environments. However, it has been hindered by concern for communication and connectivity issues with cable-free communication

eCommerce Worldwide Cross-Border Summit 2017

cross border

Cross-border summit provides timely focus on international ecommerce.   Expanding into cross-border ecommerce markets is a major focus for retailers, but one that brings significant challenges. Wherever you stand on Brexit, it will inevitably trigger shifts in trading relationships and opportunities, so now is the time to deepen your understanding of the

eCommerce Awards for Excellence 2017

eCommerce Awards

eCommerce Awards for Excellence 2017  Follow Awards updates and tweets @eCommAwardsLDN http://www.ecommerceawards.london/   Overview of the eCommerce Awards for Excellence 2017  eCommerce Awards 2017 will take place on Wednesday 27 September 2017 at London Marriott Hotel Grosvenor Square. Now in their ninth year, the eCommerce Awards has consistently broken new ground in highlighting some of the very

Flexible Modern Retail Display Solutions Designed by You!

Retail Display Solutions

Whether you’re an independent retailer or a major household name, finding the right display solution can seem like the impossible dream.  Many retailers are now looking for a modular approach. A flexible solution that they can tailor exactly to their needs and also add their own personal stamp.   Furniture Crates (www.furniturecrates.com)

VM & Display Show 2017

Visual Merchandising and Display Show

Hi, please take just one minute to read the following – it will be of benefit for the coming year. In a changing retail world, stay inspired, mingle with world-changing creatives and innovators, and improve your knowledge at the only Show for professionals that are involved in visual merchandising and display.   The Visual Merchandising and Display Show

How to Treat Time wasters in Your Stores

Time wasters

Here’s a true story.     Years ago I was a sales manager for a well-known audio brand. I had a nice car, a rubbish laptop and a garage full of product brochures. I remember this particular day I was visiting one of my customers: a shop owned by an independent hi-fi chain,