What is the cost of a long queue?

Long queue

Online sales for lifestyle and fashion brands may be soaring, but retailers have to balance the risk of pushing customers away through the excessive or inappropriate use of their personal data while trying to engage. The “tyranny of the algorithm” is how one senior retail executive described it.   As retailers pour

Managing ‘Difficult’ Customers

Customers behaviour

Why today’s customers complain more   These days, customers are far more capable and confident to complain than they ever were before and there are lots of reasons for this: legislation and support groups which protect customers' rights, more focus within the media on poor service, programmes which show ideas on ‘how

An unmissable Cloud POS & Payments expo event for independent retailers – June, 22nd, 2017

Cloud POS & Payments expo

The UK’s first expo aimed exclusively at startup and independent retailers, Cloud POS & Payments Expo will bring together thought leaders from the retail technology space including Xero, PayPal, Star and more along with retailers and POS resellers for an evening of inspiration, information and networking.  Cloud POS & Payments Expo  As well as insight

Modern Retail Interview: Marby and Elm

Marby and Elm

   Modern Retail had a lovely chat with Eleanor at her shop, Marby and Elm, in Clerkenwell, London. With novelty designs and a beautiful interior, it's the only place you'll need to go for your stationery and cards!     MR: How do you aim to stand out as a brand?E: It’s a combination

Star Micronics revolutionises POS Terminal Device Choice with DIRECT iPad Receipt Printing via standard iPad / iPhone / iPod USB lightning cable

POS Terminal

Today, retailers have the choice of a traditional POS terminal or new and innovative tablet POS which has taken great strides in recent years to provide the flexibility and mobility increasingly required within retail environments. However, it has been hindered by concern for communication and connectivity issues with cable-free communication

Modern Retail Interview: Bippity Boppity Shopity

Bippity Boppity Shopity

    Modern Retail talks to Charlotte Wise, Owner of Bippity Boppity Shopity , the perfect place to stock up on quality and affordably beautiful gifts for birthdays, christenings or just to get a little present for babies!       MR:How do you aim to stand out as a brand? CW: Bippity Boppity Shopity is an online

eCommerce Worldwide Cross-Border Summit 2017

cross border

Cross-border summit provides timely focus on international ecommerce.   Expanding into cross-border ecommerce markets is a major focus for retailers, but one that brings significant challenges. Wherever you stand on Brexit, it will inevitably trigger shifts in trading relationships and opportunities, so now is the time to deepen your understanding of the

eCommerce Awards for Excellence 2017

eCommerce Awards

eCommerce Awards for Excellence 2017  Follow Awards updates and tweets @eCommAwardsLDN http://www.ecommerceawards.london/   Overview of the eCommerce Awards for Excellence 2017  eCommerce Awards 2017 will take place on Wednesday 27 September 2017 at London Marriott Hotel Grosvenor Square. Now in their ninth year, the eCommerce Awards has consistently broken new ground in highlighting some of the very