New Quid on the block – are you ready?

  Retail businesses are urged to prepare for the new £1 coin, as Chief Secretary to the Treasury David Gauke reveals it will enter circulation on 28 March 2017.  With three months to go, the government is continuing its "Is your business ready?" campaign to help the retail industry and other major

Customer Service in Retail – How technology can be leveraged

customer service

   Technology systems are already widely used in the different channels of a customer service process, yet still customers cite a lack of communication with customer services as a major frustration with companies. Technology should help to streamline services and management services and be used as a means of leaving customers satisfied.   How